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FAQs

Can you engrave something I bring you?
We unfortunately do not allow outside products. Not all products are coated equally! We purchase laser safe products from our vendors that ensure our safety, your safety, and a beautiful, consistent product you will be happy with!

What’s your refund policy?
We do not offer refunds, cancellations, or returns. If your product is delivered to you damaged, please take a photo of the packaging and the product and send an email with your name, order number, and the photos of your damaged product to orders@coatedandengraved.com and our team will review and follow up with next steps. You can read up on our entire Refund Policy here

How quickly do I get my gift?
Most of our custom items take 3-5 business days for production. These production times are subject to change depending on the time of year. Production times can be extended during major holidays. All product have production windows listed in their description and are subject to change.

Do you offer a rush fee?
We are only able to offer rush production on certain productions and during certain times of the year. Rush fees are double the product listing cost. Ex. If a tumbler is $23.99 the rush fee is $23.99. We do not offer rush production during major holidays. Rush production is subject to change and is not guaranteed.

Do you offer rush shipping?
Yes! All of our orders that are standard shipping go out via USPS and can take 2-6 business days to arrive. We offer FedEx Express and FedEx 2Day at check out. Rush shipping only applies to your shipping speed and does not affect production time.