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FAQs

Want to get a few questions answered before you order a gift? You’re in the right place!

Can you engrave something I bring you?
Because laser engraving is permanent (and sort of unforgiving) we are not able to engrave items you bring to us. We purchase from wholesalers who create products that are specifically made for laser engraving! Products from outside vendors might not be coated evenly which would cause inconsistencies in the engraving and we just wouldn't be happy with sending you something that wasn't up to our standards!

What’s your refund policy?
If you get a product and it just isn’t speaking to you anymore, shoot us an email with your order number and why you’re looking to return it within 15 days of purchase and we’ll review your request. You can read up on our entire Refund Policy here. Items ordered from The Custom Shop are non-refundable.

How quickly do I get my gift?
How quickly we process orders depends on supply and demand. We do our best to keep as much product in stock as possible but some items will need to be ordered from the wholesaler and will take 1-2 business days to arrive. It takes 1-2 business days to process your order and it could be a little longer depending on how many orders are in the production queue. Shipping can take 1-4 business days to arrive, depending on where the gift is being shipped or the time of year. All of these timeframes are estimates and are subject to change. Please read up on The Custom Shop instructions if you’re looking to give someone something personalized. If you’re working on a tight deadline, email us at info@coatedandengraved.com and we’ll help you find something we have in stock and that we can produce and get out to you quickly!